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Privacy Policy

Privacy Policy

This Privacy Policy explains how Onion Chapter Homes processes personal data when you use onionchaptercloset.quest in connection with luxury apartment selection services. It describes the categories of data we collect, the purposes for which we use it, the circumstances in which we share it, and the choices and rights available to you under applicable law.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Privacy Office

Contact Information

Privacy email
contact@onionchaptercloset.quest
Telephone
+262 692 31 62 17
Postal address
1 Rue des Bons Enfants, 97410 Saint-Pierre
Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Collection

Data We Collect

We may collect identifiers and contact details, property preferences, inquiry content, account or profile details if an account is created, payment-related information where applicable, device and browser data, usage logs, and cookie or similar online identifiers. In a luxury apartment selection context, this may also include location preferences, budget range, move-in timing, and other criteria you choose to provide.

The categories collected depend on how the site is used and which services are requested.
02 · Sources

Sources of Data

We collect personal data directly from you when you submit forms, communicate with us, or use the site. We also receive data automatically through your device and browser when you visit the site, including technical and usage information. In some cases, we may receive information from service providers, analytics tools, or other parties involved in operating the website or supporting your request.

Information comes from direct submissions, automated collection, and limited third-party inputs tied to service delivery.
03 · Cookies

Types of Cookies

The site may use essential cookies to support core functions, preference cookies to remember choices, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. Similar technologies may also be used for security, performance, and basic traffic analysis.

We use a limited set of cookies suited to site operation, measurement, and preference handling.
04 · Controls

Cookie Controls

You may block or delete cookies through your browser settings, and you may be able to adjust certain preferences through the site if such controls are available. Some cookies are necessary for the site to function, so disabling them may affect performance or limit features. Browser-based controls do not always remove all similar technologies already stored on your device.

Cookie settings can be managed through browser controls and, where offered, on-site preference tools.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to receive a copy of data you provided in a portable format in some circumstances. These rights are not absolute and may be limited by legal obligations, security needs, or the rights of others.

Available rights depend on your location and the legal basis for processing.

To exercise a privacy right, please use the contact details in this policy and describe the request clearly. We may need information to verify your identity and to understand the scope of the request. We will respond within the time required by applicable law and may explain any lawful basis for refusing or limiting a request.

Requests are handled after reasonable steps to confirm identity and scope.

We retain personal data for the period needed to provide the site and related services, manage inquiries, maintain records, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete it, anonymise it, or store it in a restricted form where retention is still necessary for legal or operational reasons.

We keep data only for as long as needed for the stated purpose or a legal requirement.

We may update this Privacy Policy from time to time to reflect changes in our processing practices, legal requirements, or the services we provide. The revised version will apply once posted on the site unless a different effective date is stated. Where changes are material, we may provide additional notice through the site or by another reasonable method.

We review this policy when our practices or legal obligations change.
01

How We Use Data

We use personal data to operate the site, respond to inquiries, assess apartment preferences, communicate with you, provide requested services, maintain security, prevent fraud or misuse, analyse site performance, improve functionality, and comply with legal obligations. Where permitted, we may also use data to manage records, support internal administration, and enforce our terms or other applicable policies.

Processing is limited to operational, administrative, and compliance-related needs.
02

Service Providers and Partners

We may share personal data with service providers that support hosting, analytics, security, communications, customer support, and other operational functions. We may also share information with professional advisers and other parties involved in delivering requested services. These recipients are expected to use the data only for the purposes for which it was provided and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform contracted functions.
03

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate or prevent misuse, or support the establishment, exercise, or defence of legal claims. We may also share information when needed to protect the security of the site, users, or related systems.

Disclosure may be required to comply with law, court orders, or lawful requests from authorities.
GDPR
EU framework

GDPR Notice

Under the GDPR, we process personal data only where we have a lawful basis, such as consent, performance of a contract, compliance with legal obligations, or our legitimate interests where those interests are not overridden by your rights. We apply data minimisation, purpose limitation, and security measures appropriate to the nature of the data and the processing involved.

Where the GDPR applies, it governs our processing of personal data relating to individuals in the European Economic Area and, in some cases, to processing connected with offering services to them.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
European Data Protection Board
This section is intended for individuals protected by the GDPR.
Privacy matters

GDPR Rights

Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You may also lodge a complaint with the competent supervisory authority, subject to local rules.

GDPR rights are available subject to verification and any legal exceptions that may apply.